Leading Technology firm with a facility based in Shannon is currently recruiting for a Desktop Support Technician.

Responsibilities include:

  • 1st level sustaining support to 200-300 users.
  • Diagnosis and resolution of all Operating System and Hardware.
  • Break/fix problems on server platforms across the IT environment.
  • Provide excellent customer service - a complete and acceptable service from detecting the initial problem, tracking in the correct manner, working to a final solution. Customer communication is a key facet of the role.
  • Building servers to Platform Reference Design Standards, installing in IT computer rooms, registering in Asset Management. Closing out with customers in regards to Service Level agreement etc.
  • Contribute to multi-functional project teams. When required working with Analysts or subject matter experts to complete projects and/or working on individually assigned projects.
  • External Vendor escort and Physical touch for remote teams and coordination of these activities in the region.

Technical Skills:

  • Ideally have an IT qualification and gained 2 years experience in a support role
  • Competence in troubleshooting and resolving Operating Systems issues in particular Windows 2003 & Windows 2008 on both Physical and Virtual Platforms
  • Knowledge of Server Hardware troubleshooting

Soft Skills:

  • Excellent troubleshooting and problem solving abilities
  • Excellent customer focus
  • Excellent verbal and written communication skills
  • Strong ability to adhere to processes and procedures
  • Continually demonstrate proactive and dynamic behaviour
  • Team Player essential
  • Unquestionably flexible and present a value-add performance
  • Ability to multitask and to manage competing priorities
  • Ability to work under pressure and demonstrate initiative

This is an excellent opportunity to gain unrivalled work experience with a world leading technology firm, this is initially a contract position that wont expire until 2012.

To apply for this position in strict confidence submit your CV to the email address provided or call Robert on 01-6455232 for a private conversation.