The objective of the Microsoft Premier Platform Desktop Specialist (MPD) is to resolve remote users IT problems by means of a Remote fix. The Microsoft Premier Platform Desktop Specialist (MPD) responds to both internal and external clients needing technical support.

A suitable candidate must demonstrate an excellent working knowledge of one or more current Microsoft Operating systems, (Windows 98, Windows ME, Windows NT Professional, Windows 2000 Professional, Windows XP, Windows Server Edition), or any future releases. S/he has a good working knowledge of personal computer architecture also and holds at least one MCP qualification.

S/he must have a keen interest in Technology with a strong desire to continually learn the latest technologies. A suitable candidate must have a very strong customer orientated focus. S/he will also have expertise in all of the following:

  • Microsoft Windows XP (Home and Pro)
  • Microsoft Windows 98/Millennium
  • 2 of the following 3 skills are required:

- knowledge of tools: e.g. dump analysis tools, network traffic analysis tools

- Has used filemon, regmon

- comfortable in troubleshooting clients in domain (active directory) environments

Desirable

  • Windows xp 64-bit edition
  • Windows xp tablet edition
  • Microsoft Windows Terminal Server

Experience

A minimum of 1-2 years experience in IT, remote support experience is preferable.