My Client is the largest IT Company and the biggest IT services provider in Poland since 1997. From the innovative ideas of engineering teams to our high-achieving Sales Offices, when you choose a career with them, you join a culture of invention and collaboration with people from all walks of life.

German speaking Exchange Messenger Analyst

Responsibilities

  • MMAs validate customer entitlements and give high level technical support through information gathering, analytical trouble shooting and problem research.
  • Resolves customer issues using the tools and systems available.
  • Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
  • Retains ownership of each case until problem is resolved or resolution is identified.
  • Observes strict compliance to licensing, copyright and trademark legislation.
  • Protects confidential, sensitive information and materials.
  • Accomplishes other duties as required

Skills

  • 3-5 years of tracked experience in IT, remote support experience is preferable.
  • Fluency in English and German.
  • Excellent knowledge of Microsoft Exchange 2000 & 2003 Server (Enterprise & Standard editions).
  • Excellent knowledge of Outlook.
  • Excellent knowledge of Outlook Web Access.
  • Good understanding of the Microsoft Operating Systems

Desirable

  • Small Business Server 2000/2003
  • Exchange 5.5
  • Clustering of Exchange
  • Internet Information Services
  • ActiveSync/OMA

Interested? Please send your CV in English to keyaccounts@manpower.ie TODAY!