Technical Support/Customer Service Representative- IBM

The Ideal Candidate Will Be:

   - Fluent in Norwegian,
   - A strong understanding of English both written and spoke is essential.
   - Min 6 months Customer Service / Technical Support. 
   - Provide excellent customer service 
   - Proficient at handling email, internet and telephone based customer queries.
   - Able to ensure full commitment to customer SLAs and KPIs.
   - Have a desire to develop knowledge on applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Active Directory, mobile phone synchronisation. The CSR also handles hardware related queries related to desktops and thinkpads. 
   - Able to manage their time to meet SLAs on problem updates and ACD targets.
   - Ability to work as part of a team and escalate issues where necessary ensuring the group as a whole maintains ownership of the customer’s query at all times.
   - Problem determination and recording of accurate details on all incoming queries and problems.
   - Be able to quickly assimilate technical and non-technical information.
   - Play an active part in the induction of new members of staff.
   - Ensure that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc).
   - Continually strive to improve technical ability.
   - Must ensure that Aux Work Codes are used accurately.
   - Ability to optimise the use all available tools, such as remote take over tool, knowledge bases.

If you have customer service / technical support skills and are interested in IT - then apply today!

Call our Manpower Dublin South Team on 01 - 2937750 and find out more!