ROLE OVERVIEW:
The Inside Sales PAM role is also known as a TPAM (Tele Partner Account Manager). This role is a strategic, specialized sales and business management role intended to enable and support partner success. The workgroup is dedicated to increasing, share, revenue and improving CPE by developing partner sales capability and capacity across the SMS&P, CS (Communications Sector) and DPE (Developer & Platform Group) segments.

Core accountabilities:
Driving share and revenue, forecast and pipeline management, relationship management and CPE - resulting in higher attach rates, strong NSAT, revenue attainment, and articulating the vision and business value of the Dynamic Data Center Toolkit for Hosters.
Another responsibility will be recruiting competitive Linux Hosters to the clients Web Platform. Successful TPAMs will have an affinity for coaching, driving share and revenue, closing business and developing strong relationships over the phone.

The Breadth Hosting TPAM is primarily responsible for helping SMS&P and CS achieve:
· The Web Server Share metric on the SMS&P and CS scorecard
· The hosting revenue targets for the subsidiary
· Reaching the subsidiary Tier-2 KPI for Web Server Share, directly linked with the SMS&P and CS Web Server Share target.
· Securing the growth of hosting revenue (SPLA) associated to the partners the TPAM will manage.

General TPAM objectives and expectations:
· Reach 100% of managed partners by telephone and/or email on a monthly basis
· Turnaround time in response to issues (acknowledge partner inquiry within 4 to 24 hours and resolution to partner inquiry within a mutually acceptable timeframe)
· Achieve and exceed web server share Tier-2 KPI
· Achieve and exceed SPLA revenue quota/targets
· Ensure partner readiness aligned to Subsidiary readiness goals & objectives (including product launches, licensing etc)
· Increase FY11 NSAT score to defined subsidiary targets for tele-managed partners
· Use all escalation tools and resources, as needed, including but not limited to Response Management/PEC, PTA & TPTS Support, MPN, etc.
· Review specific partner feedback to identify areas of improvement
· Engage partners in thru-partner marketing activities, working with Partner Marketing Managers and subsidiary Channel Audience Managers
o Thru Partner Marketing
o Partner Solution Plan development
o Partner Case studies
o Internal and external road shows and product launches
o Skills Builder / Practice Builder / Assessment Programs
· Partner Business Plans complete with Conditions of Satisfaction complete for N% of Tele Managed Partners
· Strong development of COS (conditions of satisfaction) to increase partner satisfaction with quarterly reviews
· Complete portfolio plan (in depth analysis and understanding of partner ecosystem, territory trends, partner and customer behavior, gathering/understanding/reporting customer partner feedback as it relates to Microsoft and its products and services, establishing ?go to? partners, partner segmentation- Stretch/Grow/Maintain, & increasing sphere of influence)
· Accurate and timely reporting and current accurate data in MyCRM · Attend mandatory Microsoft training, meetings and off sites.