Partner Account Manager (IT)

The purpose of this role is to tele-account manage Our Client’s Certified Partners to grow revenue and influence whilst increasing partner satisfaction. This is driven through the following key activities:

  • Partner business & competency development
  • Opportunity management & support
  • Relationship building
  • Responding to partner queries & complaints
  • Managing data quality of Partner’s & Contacts
  • Maintaining & improving CPE
  • Continuous improvement

Responsibilities

  • Organize and plan day effectively to achieve established goals and objectives
  • Prepares for individual calls (reviewing Activities, open opportunities and service requests) to maximize effectiveness and the productivity of the partner contact time; balances relationship-building, programmatic and campaign-oriented activities
  • Ability to speak to the appropriate partner contact for a given call purpose
  • Probes and explores partner’s opportunities and challenges through effective questioning and active listening; establishes core competency(s) and understands the partner’s business model; generates interest and creates a solid value proposition; supports the partner in effective and appropriate use of MSPP benefits
  • Supports the partner in developing complementary competencies to their core business and achieving accreditation to increase their value to Microsoft
  • Drives engagement, partner readiness and supports through-partner marketing initiatives for GTMs / campaigns as appropriate to the Partner’s competency
  • Responsible for maintaining current programmatic, GTM / solutions and licensing knowledge; understanding big bets and strategic direction to promote relevant partner offerings and advice
  • Active management and support of partner’s opportunities (from 20% sales stage to win/close) through periodic partner contact and engagement with the opportunity originator (Mid Market Sales Rep, BPA, LOM etc.), maintaining the end customer’s satisfaction
  • Responsible for maintaining the data integrity of the dedicated Partner Accounts and Contacts; accuracy and clarity of data entered in the PRM tool
  • Follows escalation / transfer and complaints procedures and works within defined Service Level Agreements; sets appropriate partner expectations
  • Actively participates in trainings and briefings; committed to self-development and continuous improvement

Experienced Required:

  • 1-2 years field or tele-account management experience preferably in the IT industry
  • Proven track record of working with business partners or customers to deliver results
  • Leaving certificate or equivalent qualification
  • Fluent in the local language, both written and oral