French/German/Italian/Spanish Microsoft Exchange

Responsibilities
  • MMAs validate customer entitlements and give high level technical support through information gathering, analytical trouble shooting and problem research.
  • Resolves customer issues using the tools and systems available.
  • Completes follow-on actions as appropriate, e.g. dispatch materials, send communications, escalate problems.
  • Retains ownership of each case until problem is resolved or resolution is identified.

Skills

  • 3-5 years of tracked experience in IT, remote support experience is preferable.
  • Fluency in English and French/German/Italian/Spanish.
    • Excellent knowledge of Microsoft Exchange 2000 & 2003 Server (Enterprise & Standard editions).
    • Excellent knowledge of Outlook.
    • Excellent knowledge of Outlook Web Access.
    • Good understanding of the Microsoft Operating Systems

Desirable

  • Small Business Server 2000/2003
  • Exchange 5.5
  • Clustering of Exchange
  • Internet Information Services
  • ActiveSync/OMA