sf IT Project manager
April 27th, 2010
Tags: BOM Contact Centre CRM IT Manager Project Management shard services Solutions
My client, a global leader in the outsourcing sector, require an IT Project manager for their Dublin headquarters. This is an excellent opportunity to further your career in a world class orgainsation
Role Responsibilities
Schedules
Processes & Communications
- Manage process for software lifecycle including drafting of RFPs, co-ordinating functional lead inputs and sign-off, drafting SOWS, etc.
- Work with Engineering & QA request for retained teams within agreed time allocation or as soon as requirements are known
- Manage creation and sign-off for all development and functional specifications
- Manage release management process and post mortem
- Develop the Risk Management Plan and manage project risks on an ongoing basis.
- Follow best practice and process in project delivery with the opportunity to provide value add feedback
- Co-ordinate in a professional and positive manner with Cross Functional team members to ensure that project deliverables are met
- Lead project team meetings including agenda setting, minutes etc.
Reporting
- Immediately escalate any issues that are likely to impact project schedule, budget, scope or quality & provide program manager with proposed options to mitigate or resolve as agreed with project team or relevant functional leads
Requirements:
- A third level qualification in computer science, education, business or project management, or relevant, significant work experience
- Minimum of 3 years experience at a similar level in similar/relevant roles within a dynamic, fast moving software delivery environment
- Strong project management skills - expert at building and tracking project plans in Microsoft project and issue/risk management
- Experience at a similar level in similar/relevant roles within the BPO environment
- Hand on experience with CRM or BPM solutions, delivery and release.
- Experience in a rapid, high growth environment with ability to take ownership of tasks and see through to conclusion
- Customer service orientation with ability to manage relationships with internal customers
For immediate consideration for this excellent role, please submit your CV through the link provided.
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