Technical Support / Customer service Agent needed ASAP, Swedish speaker, €22,000 + reclocation package

My Client is looking for a Swedish speaking Technical Support/Customer Service Representative to join their growing team.
Duties include:
  • Provide excellent customer service
  • Handling email, internet and telephone based customer queries
  • Timely resolution of critical customer requests to ensure customer’s business continuity
  • First Contact resolution rate as agreed within SLA
  • Full commitment to customer SLAs and KPIs
  • A desire to develop knowledge on applications such as Lotus Notes, Windows Operating Systems, LAN/WAN networks and TCP/IP connectivity, Printing solutions, Active Directory, mobile phone synchronisation
  • Handles hardware related queries related to desktops and thinkpads
  • Record accurate details of all actions taken when performing call/queue management
  • Deal with both technical and non-technical people at all levels within the organisation
  • Play an active part in the induction of new members of staff.
  • Play an active part in improving quality.
    Ensure that department policy is adhered to (e.g. ISO processes, ITCS 300 guidelines, virus control, clean desk policy etc).
  • Undertake internal and external training as required
  • Continually strive to improve technical ability.
  • Must ensure that Aux Work Codes are used accurately

The successful candidate must have the following:

  • Speak Fluent Swedish and English
  • Must have either Technical support background or a technical degree

Please send your CV through the link or for more information please call Denise Collins on 01-8139782