Unix Operating System Health Checker

The Administrator is responsible for Unix and Intel operating system audit compliance. Primary duties include operating system health checking and application health checking (automatic by using tools or manual when needed).

You will be frequently involved and reviewed by auditors and as such excellent organizational and documentation skills are required. The role requires skills on Intel & Unix platforms (system administration experience) with scripting skills as an advantage. The DCA administrators need an ability to develop solutions independently and work well within a team environment which will often be virtual / remote.

Main tasks:

Checking:

· Server Manual Health Checking where no tools available

· Corrective actions on Health Check deviations

· Simple routine & predefined resolutions as well as complex

Planning:

· Receive notification / assess and evaluate found deviations

· Execute manual where tools not available Health Checks, following requirements as documented

· Analyse/ assess and evaluate HC deviations

· Suggest and Present an implementation plan for relevant servers

· Raise or Update change /schedule implementation of patches

· Suggest solutions for HC deviations

Operations:

· Raise/close change tickets

· Install verification / check implementation

· Open / Update / Close CIRATS records

· Remediate HC deviations

· Perform Health Checks aligned with plans or upon specific request (initial HC’s)

· Create input for Risk letters, exception request’s

DCA Administrator Responsibilities:

? Act as subject matter experts on technical issues and the customer environment.

? Execute Health Checks

? Execute ad hoc Initial Health Check requests.

? Create / Update / Close CIRATS records

? Analyze health check issues and apply corrective measures.

? Transfer health check issues to level 2 or level 3 support if problem cannot be resolved.

? Request exception if necessary and provide explanation to documented exceptions.

? Create input for Risk / Exception letter’s

? Apply the Health Checking process.

? Understand GSD331/ISEC (incl. Technical Specifications) and ITCS104 policies with regards to Health Checking for all accounts.

? Meet CIRATS issue deadlines or request extensions where needed.

? Driving the scheduling of a maintenance window to implement fixes.

? Opening CMR in eESM to gain necessary approvals for maintenance windows.

? Communicating the change to the Systems Administration team and all others involved.

? Update status of CIRATS issue (Request To Close) when completed so ITSEC are notified.

? Responsible for reporting feedback for improving Health Checking procedures and processes.

? IMT DCA Team to provide support to IDC DCA team when needed.

Basic skills

  • Skill level in a technical discipline as shown below, which relates to the I/T duties assigned and platforms supported.
  • Possesses strong service skills with ability to balance technical support, written/oral communication and customer satisfaction.
  • Has technical experience and skills in the areas of problem determination, creativity and analysis.
  • Creativity and analytical ability is required to understand the inter-relationships of the products with each other and with the infrastructure as a whole.
  • Be able to identify opportunity for, and implement process improvements.
  • Commitment to process and quality to ensure ‘World-Class Service’ to IBM customers.
  • Excellent verbal and written English communication skills.
  • Ability to work according to procedures (ITIL)
  • Excellent skills about IBM security standards, eg. ITCS104, GSD331 and ISEC.

UNIX AIX or Wintel O/S skill level - 3-4years